Many presentations today are followed up with a question and answer period. To some people this can be
the most exciting part of the presentation. To others it can be their worst nightmare. In fact, there
are some presenters who purposely avoid the question and answer period all together. Below I have provided
a 5 step approach to handling questions along with some additional tips to make your next question and answer
session go smoother.
- Listen to the entire question Listen to the entire question BEFORE you begin to
answer any questions. Too many people start responding to a question before the entire question is even asked.
Not waiting to hear the entire questions can result in you providing a response which had nothing to do with
the question. Force yourself to LISTEN to the entire question and make sure you understand the question.
- Pause and allow yourself time to value the question and listener. REPEAT the question
out load so the entire audience can hear it. It is important that everyone "hear" the question or the answer you
provide may not make sense to some of the people. By repeating the question, this will allow you some additional
time to evaluate the question and formulate a response.
- Credit The Person for asking the question. You may say something like, "That was a great question" or,
"Glad you asked that question" or even, "I get asked that question by many people". One word of caution. If you credit
one person with asking a question, be sure to credit EVERYONE for asking a question. You don't want people to feel their
question was not as important.
- Respond to the Question honestly and the best you can. If you do NOT know an answer to a
question, do not try to fake it. Be honest, and tell them you do not know but DO promise to research the answer for them and
DO get back to them.
- Bridge to the next question by asking them a question. "Does that answer your question?", "Is that the kind
of information you were looking for?". This is critical.. Once they respond to you, "YES" you now have permission to go on to
the next person. This also gives them one more opportunity to say, "No" and allow them to clarify their question more by asking it
Additional Tips on Handling Questions
A. Ask people to stand up when they ask a question. This does two things: (1) It shows you more readily who is asking
the question, and (2) It make it easier for the audience to also hear the question.
B. Have small sheets of paper available for people to write down their questions during your presentation. They may forget
what they were going to ask earlier.
C. Allow people to pass the questions to you if they feel uncomfortable standing up and asking the question out loud. This
gives the person who truly wants to ask a question an option.
D. Always repeat the question - this does three things: (1) it makes sure you understood the question, (2) it gives you a chance
to value the question and think of an answer, and (3) it assures the other people in the audience can hear the question since you are
E. Always take time to think "before" you answer all questions. This allows you time to think, especially for those difficult
questions. Do the same for those questions you readily know the answer for. Responding too quickly to those questions you are most
comfortable with will only bring attention to those questions you do not.
F. Have a pencil and paper available for you to write down questions you can't answer. You select someone to record the
questions on paper. This way, you can properly follow up with the person who asked the question you couldn't answer. Be sure to get
their name & phone number or address. Promise to get back to them and DO get back to them.
Lenny Laskowski is an international professional speaker and the author of the book, 10 Days to More Confident Public Speaking and several other publications. Lenny's products can be purchased "on-line" from this website at: http://www.ljlseminars.com/catalog.htm . Lenny is also available for hire to speak to your organization, college or association. Lenny also provides in-house seminars and workshops. Why not contact Lenny today for your next function or event. You can reach Lenny
at 1-860-559-0202 or E-mail him at: Sales@LJLSeminars.com.