customer service, customer service programs, customer service training
Customer service programs



Lenny Laskowski, Professional Speaker

Lenny Laskowski

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1113 Deer Hill Dr..
Wilmington, NC. 28409
(860)559-0202
Local: (910) 523-5058
Fax: (800) 743-3314
Email: President@LJLSeminars.com


National Speakers Association

        

Customer Service Programs

We offer seven very exciting customer service programs. These customer service programs run anywhere from one day to three days in length, depending on how comprehensive a customer service program you are looking for.

Comprehensive Customer Service -This is our three-day comprehensive customer service workshop. During this workshop we will cover everything from understanding what customer service is, customer expectations, handling complaints to retaining customer and much more....
Click Here for our Comprehesive Customer Service Program Outline.

Handling Customer Complaints -This is our two-day customer service program which focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints, understanding the customer business relationship, customer satisfaction and customer service teamwork.
Click Here for our Handling Customer Complaints Outline.

What is Customer Service -This is our one-day basic customer service program which focuses on understanding what customer service is all about. During this workshop we will cover everything from understanding what customer service really is to learning how to deal with customers professionally.
Click Here for our What is Customer Service Outline.

Customer Service Telephone Techniques -This is our one-day customer service program which focuses on customer service telephone techniques. During this workshop we will cover everything from understanding what customer service really is to learning how to deal with customers over the telephone or face-to-face.
Click Here for our Customer Service Telephone Techniques Outline.

Customer Service & The Use of Email -This is our one-day customer service program which focuses on customer service and the use of email. During this workshop we will cover everything from understanding what customer service really is to learning how to deal with customers using email.
Click Here for our Customer Service - Use of Email Outline.

Internal Customer Service - This one or two-day internal customer service program provides your organization with the skills to improve communication skills, interdepartmental support, productivity and motivation.
Click Here for our Internal Customer Service Outline.

Medical Customer Service - How to Manage a Medical Office - This one day medical customer service program provides your staff with the skills to professionally manage a medical office and staff. This program is perfect for your medical office managers, and medical office personnel. All programs are customized and tailored to meet your specific needs.

All seminars can be provided as "on site" seminars at your location. If your company or firm does not have its own training facility we can conduct any of our seminars at an offsite location near you for an additional fee. You may also come here to Stratford, CT if you would like.




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